At GrowXmasTrees, we take pride in providing high-quality artificial Christmas trees that are designed to enhance your holiday experience. We are fully committed to ensuring that our customers are satisfied with their purchase. To demonstrate our confidence in the craftsmanship and durability of our products, we offer the following warranty terms:

1. Warranty Coverage:
– Our warranty covers defects in materials under normal use and proper care of the artificial Christmas tree.
– The warranty is valid for a period of one year from the date of purchase.
– The warranty is applicable only to the original purchaser and is non-transferable.

2. Warranty Claims:
– In the event that you encounter any issues with your artificial Christmas tree during the warranty period, please contact our customer service team at [email protected].
– You will be required to provide proof of purchase, such as the order number or receipt, along with a detailed description and supporting photographs of the defect.

3. Warranty Exclusions:
– The warranty does not cover normal wear and tear, damage caused by improper handling, negligence, or misuse of the artificial Christmas tree.
– Damage resulting from unauthorized modifications, repairs, or alterations to the product will void the warranty.
– Our warranty is not valid if the product has been used for commercial purposes or in locations with extreme environmental conditions.

4. Warranty Resolution:
– Upon receiving your warranty claim, our customer service team will evaluate the issue and may request additional information or evidence for assessment.
– If the defect is covered by the warranty, we will, at our discretion, either repair or replace the defective product free of charge.
– If the exact model or style is no longer available, we will provide a comparable replacement.
– The customer is responsible for any shipping costs associated with returning the defective product to us.

Please note that this warranty represents the sole warranty provided by GrowXmasTrees and replaces any other express or implied warranties, including any warranties of merchantability or fitness for a particular purpose.

To ensure the longevity of your artificial Christmas tree, please refer to our care instructions and use the product in accordance with the recommended guidelines.

If you have any questions regarding our warranty terms or need further assistance, please do not hesitate to contact our customer service team. We are here to help make your holiday season a joyful one.

GrowXmasTrees
(270) 883-0773
[email protected]